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This Southwest Airlines Commercial entitled “Deposit” illustrates why following instructions is important. And here’s the thing about those drive-through bank teller set-ups: should I be trying to make eye contact with the lady on the other side? I mean, they can see and hear me, and I can hear them… yet, isn’t there kind of a void there? I raise the question because I think there is at least one person in tumbledry’s audience who can provide advice.

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