Be Less Specific

Be Less Specific - “Take the stairs in a building with a basement, and you’ll likely notice a gate in the stairwell when you reach the ground floor. This is called a ‘forcing function’ — a physical impediment to jolt users out of their routine and ensure appropriate behavior. In this case, the relatively infrequent annoyance of opening the gate is offset by keeping panicked people out of the basement when the building is on fire.”

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